Frequently Asked Questions

Frequently Asked Questions

I'm interested! What are the next steps?

Please contact the Westview Admissions Department at (530) 885-7511 to discuss by phone or schedule an appointment. We’d love to get to know you better and answer any questions you might have.

What insurances do you accept?

We are proud to accept private pay, Medicare, Medi-Cal, and a wide range of PPO and HMO insurances including Blue Cross, Blue Shield, Cigna, Health Net, United Healthcare, Tricare, and more. No matter what type of insurance you have, our insurance experts will take time to help you understand your plan benefits.

What amenities do your rooms offer?

At Westview, we offer double-occupancy rooms with shared bathrooms. Some private rooms are available based on patient acuity. All rooms include WiFi, flat screen TVs, privacy screens, and safety features.

Do you offer short-term rehabilitation?

Yes. At Westview, your successful recovery and quick return home is our top priority. We provide a unique personalized experience whether you’re suffering from an illness or recovering from a major medical event. Physical, occupational, and speech therapy is conducted under the guidance of licensed experts and is available seven days a week.

What is your visitor policy?

At Westview Healthcare Center, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. Click here for the most current, detailed information regarding available visitation options.

When will the doctor see me?

Doctors typically visit upon admission, within 24 hours. Your nurse will communicate any medical concerns with your doctor before and after they see you. Our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

How often will I have therapy?

Most patients, depending on their condition and when they are admitted, will start rehab within 24 hours of admission. The rehab director can inform you of the rehabilitation program designed for you or your loved one.

How long is a typical stay?

Each case is different and unique. Patient progress is reviewed weekly by our Interdisciplinary Team (IDT) of nurses, therapists, and dietitians. Our main goal is that you reach your highest level of independence.

Are activities available?

At Westview, we strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact on the healing process of those residents involved in some types of rehabilitation. A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, crafts, games, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and families to visit and attend our special events. Please contact our Activities Director for additional information.

What is your dining program like?

At Westview, we currently offer assigned dining hall eating as well as in room tray service. Upon admission, our Registered Dietitian and Food Service Director will interview you or your loved one regarding special needs and food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.

Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.

Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records and relevant lab data. The results of these assessments are discussed at care conferences.

Do I need to bring in my medications?

No, you do not need to provide medications unless specifically told to do so. Upon admission, we will order your medications using our off-site pharmacy then securely store them on-site to ensure safety.

What type of clothing items should I bring?

We encourage you to bring a pair of comfortable shoes and at least seven days worth of comfortable clothing including pajamas and undergarments.

Can I bring personal belongings?

Yes! We encourage you to bring personal items such as family photos, blankets, and decorative items. Anything that will help make your stay more comfortable (limit 15 items).

How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?

Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.

Get in touch

Front Desk Phone

(530) 885-7511

Office Hours

Monday – Friday: 9 am – 5 pm
Weekends: 9 am – 5 pm

Admission Support
Tel: (530) 885-7511
Fax: (530) 885-8263

Street Address
12225 Shale Ridge Lane
Auburn, CA 95602
Directions & Map